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FAQs

Payment

Payment Methods

We currently accept all major credit card networks including Visa, Mastercard, Discover & American Express. We also accept payment through Paypal.

Pre-authorisation and Charging the Order

A pre-authorization hold simply confirms that funds are available on your credit or debit card. As soon as we can confirm that funds are available, we release the hold, returning it to your bank. Please keep in mind that depending upon your bank’s timeframe, the funds can re-appear immediately or require an entire billing cycle prior to release.

Secure Payments

All payments are done on an SSL-secured page and through our trusted partners, Stripe and Paypal.

Shipping & Delivery

Order Tracking

You will be sent an email within a week containing your order tracking information. You can also access this information on your profile page under the ‘Orders’ tab.

Types of Shipments and Delivery Periods

We offer 3 types of shipping for domestic and international orders. For domestic, we offer Flat Rate (5-7 business days), Express (3-5 business days), and Overnight (1 business day *very few products*). For international orders, we offer Flat Rate (7-25 business days), Standard DDP (5-7 business days *Canada only*), and Express (3-5 business days).

Order Failed to Deliver

If the carrier is unable to deliver the items due to a wrong address, or if the package was unclaimed, it will be returned to the default return address. At this point we will notify you that you package is being returned and ask you to confirm your address for reshipment. We may ask you to cover the cost of reshipment.

Exchanges & Returns

Damaged & Mislabeled Items

If a product is reported as damaged or mislabeled within 4 weeks of its delivery, our team will gladly look into the order. You will need to share a detailed description of the problem and add quality photos where we can see the issue.

Buyer’s Remorse

Our return policy does not cover buyer’s remorse so we won’t be able to issue you a refund for the order.

Size Exchanges

We try to attach size guides to all of our products. Because of this our return policy does not cover products ordered in the wrong size, and we won’t be able to issue you a refund for the order.

My Account

Register

To register an account, click the ‘Log In / Sign Up’ link in the top right corner of any page and fill out the form on the registration page. You can also register an account at checkout.

Sign-In

To sign into your account, click the ‘Log In / Sign Up’ link in the top right corner of any page and enter your credentials.

Change Password

To change your password, first ensure that you are logged into your account. Click the ‘Log In / Sign Up’ link in the top right corner of any page and navigate to the ‘Account Details’ tab. At this point, you will be prompted to enter your o0ld password and confirm you new password.

Gift Cards

Gift Card Information

We do not currently offer gift-cards to our store, but intend to begin offering them within the near future.

How to Buy

All gift-cards will be purchasable through our website at the time of availability.

Activate Gift Card

All gift-cards will contain coupon codes that will function according to the predefined rules of the card. They will be redeemable at checkout.

Disclaimers

General Information

In no event shall the Flexxit Solutions LLC be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of its products. Flexxit Solutions LLC reserves the right to make additions, deletions, or modifications to its products at any time without prior notice.

Fair Use

Flexxit Solutions LLC may use copyrighted material which has not always been specifically authorized by the copyright owner. The company is making such material available for parody, criticism, comment, teaching, scholarship, or research. Flexxit Solutions LLC believes this constitutes a “fair use” of any such copyrighted material as provided for in section 107 of the United States Copyright law. If You wish to use copyrighted material from our products for your own purposes that go beyond fair use, You must obtain permission from the copyright owner.

Responsibility

In no event shall Flexxit Solutions LLC or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever arising out of or in connection with your access or use or inability to access or use our products.

Not finding the help you need?

support@justflexxit.com - (Monday - Friday) 9 am to 5 pm (EST)